ShoreTel Salesforce Cloud

READ THIS FIRST!

This contains instructions for setting up and configuring the ShoreTel Premise Phone System's Salesforce.com Cloud Adapter.

This zip file contains the a setup program to install the ShoreTel Advanced Applications Web Utilities on the customer's ShoreTel Headquarters server. See the included documentation for information on how to install it.

This link runs the ShoreTel Salesforce.com Softphone package which installs the ShoreTel Call Center Adapter. The customer's Salesforce.com admin should install this package to create the ShoreTel Call Center Definition which must then be configured as spelled out in Deployment Guide and elaborated on in the User Guide.

If the customer has purchased the ShoreTel Salesforce.com application they will receive a permanent license key. If they are trialing the application they can use this key good for 45 days to try out the application first. See the Deployment Guide for instructions on installing the ShoreTel Professional Services licensing manager (if needed) and configuring the permanent or trial license.

This is the user guide for the ShoreTel Salesforce.com application. They can also be accessed by users directly from the softphone by clicking the question mark icon at the bottom of the softphone.

These are the release notes for the ShoreTel Salesforce.com application. They can also be accessed by users directly from the softphone by displaying the debug panel (clicking the gear icon) and then clicking on the Version number at the bottom of the softphone.

This utility is for users using Chrome on a Mac who haven't configured a Reverse Proxy to enable the required security settings. See the Deployment Guide for information.

This is the production Softphone URL. When used by Salesforce it causes the softphone to be loaded into an iFrame in the user's Saleforce.com web pages. When navigated to directly it provides details of the Softphone. This is the insecure (HTTP) URL.

This is the production Softphone URL. When used by Salesforce it causes the softphone to be loaded into an iFrame in the user's Saleforce.com web pages. When navigated to directly it provides details of the Softphone. This is the secure (HTTPS) URL.